Contact Us
We read every message that lands in our inbox. The right channel speeds things up — please pick the section below that matches your inquiry, and include the URL of the page you were looking at when relevant.
General Support
Bug reports, missing data, suggestions, and questions about how to use the explorer.
Typical response: 1–2 business days.
Partnerships & Listings
Token verification, project listings on the homepage, integrations, and reseller agreements for our Explorer-as-a-Service product.
Typical response: 2–5 business days.
Security
Confirmed vulnerabilities or potential abuse. Please use the Bug Bounty page for disclosure terms and reward tiers before sending the details.
View Bug Bounty →Office
Bluescan is operated from Seoul, South Korea. We work in KST (UTC+9). Response times improve substantially when your message lands during local business hours (09:00–18:00 KST, Mon–Fri).
Before you write
A surprising number of incoming questions are answered immediately by the linked resources below. Skimming them often saves a round-trip:
- User guide — explains how to search, read transactions, and interpret token / NFT pages.
- Knowledge base — the most common questions, with full-paragraph answers.
- Glossary — every blockchain term used on the site, plain-English definitions.
- API documentation — the public REST endpoints with example requests.
- Privacy policy — what we log, how long we retain it, and what we never collect.
What to include in your message
Two extra lines of context dramatically improve how quickly we can help:
- The exact URL of the Bluescan page you were looking at.
- For bug reports, the browser and OS you were using.
- A screenshot or short screen recording if the issue is visual.
- For data discrepancies, the transaction hash or address involved.
- For API issues, the request URL and HTTP status code you observed.
Service status
Bluescan runs 24/7 with continuous block ingestion. If the homepage is loading but recent blocks look stale, the indexer is probably catching up; this typically resolves within a minute. Persistent issues are announced via the official MetaCoin community channels.